All orders are custom made and not eligible for return. We guarantee our flowers for up 5 days. Quite often they will last longer, however, some items may not last as long. We ask that you contact us with photos via email within the 5 day time period if you are not happy with the quality of your flowers. We really want you to be happy, and sometimes things happen that are out of our control but will work with you in the event the flowers are not satisfactory